I'm not getting reminders
Open your phone's Settings, find MedLumi, and make sure notifications are allowed. Also check that Focus or Do Not Disturb isn't silencing them. In MedLumi, go to More, then Notifications, to send yourself a test reminder.
How do I make the words bigger?
In the app, go to More, then Text Size (Aa), and choose Large, Larger or Largest. On the welcome screen, tap the Aa button.
How do I delete my account and data?
In the app, go to More, then Account, and choose delete account. This removes your synced data from our servers.
The scan filled in the wrong name or strength
Correct it before saving, and always compare against your label. Pharmacy labels sometimes can't be read by barcode, so entering it by hand is always an option.
How do I stop a family member from getting alerts?
Go to More, then Care Circle. You can pause or remove anyone at any time.
I missed a dose. What should I do?
MedLumi can't tell you whether to take a late dose. Follow your medication label or your prescriber's instructions, or ask your pharmacist.
MedLumi does not give medical advice. In an emergency, call your local emergency number.